Shipping & Returns

01 / SHIPPING

Delivery and tracking.

Order processing

Orders are processed after payment is confirmed. Processing times may vary depending on the product, availability and fulfillment requirements.

Shipping times

Delivery times vary based on your location, selected shipping method, carrier and the products ordered. Any delivery dates shown at checkout are estimates and are not guaranteed.

Delays may occur due to holidays, weather, carrier disruptions, high order volume or other circumstances outside ZAQVE’s control.

Tracking and multiple shipments

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier’s tracking system to update after a shipping label is created.

Orders containing multiple products may be fulfilled from different locations and may arrive in separate packages.

Shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error after placing your order, contact us as soon as possible. Once an order has entered fulfillment or shipped, we may not be able to change or redirect the address.

Delayed, lost or delivered packages

If your package appears significantly delayed or lost in transit, contact us with your order number so we can review the shipment. If tracking shows delivery but you cannot locate the package, check the delivery area, with household members or neighbors, and with the carrier.

International orders

International customers may be responsible for customs duties, taxes, import fees or other charges imposed by their country. These charges are not included in product or shipping prices unless stated at checkout.

02 / RETURNS

Return & refund policy.

Return window and condition

You may request a return within 14 days of delivery. To be eligible, an item must be unworn and unused, unwashed, in the same condition in which it was received, in its original packaging when applicable, and accompanied by proof of purchase or your order number.

Start a return

Contact our contact form before sending an item back. Include your order number, the item, the reason for the return, and photos if it is damaged, defective, misprinted or incorrect. Wait for return instructions; unauthorized returns may not be accepted.

Return shipping

For approved standard returns, the customer is responsible for return shipping costs. If an item arrives damaged, defective, misprinted or incorrect due to an order error, contact us before returning it so we can review the issue and determine an appropriate resolution.

Non-returnable items

Returns may not be accepted for items that have been worn, washed, altered or used; items damaged after delivery; personalized or custom-made products where applicable; gift cards; final-sale items; or items returned without prior authorization.

Sizing and exchanges

Please review the applicable size chart before ordering. Ordering the wrong size does not automatically make an item defective. Direct exchanges are not guaranteed for every product; contact us to review available options based on the product and order status.

Cancellations and refunds

Orders may be canceled within the cancellation window provided at checkout or through your customer account, provided the order has not entered fulfillment. Once fulfillment begins or an order ships, cancellation may no longer be possible.

If an approved return is received in acceptable condition, the refund will be issued to the original payment method. Allow additional processing time for your bank or payment provider. Original shipping charges are generally non-refundable unless required by law or the return is due to an order error.

Damaged or incorrect items

Inspect your order when it arrives. If it is damaged, defective, misprinted or incorrect, contact us as soon as possible with your order number and clear photographs. After review, we will work with you toward an appropriate replacement, refund or other resolution.