Shipping policy

Shipping Policy

At ZAQVE, we work to process and ship orders as efficiently as possible.

Order Processing
Orders are processed after payment is confirmed. Processing times may vary depending on the product, availability, and fulfillment requirements.

Shipping Times
Delivery times vary based on your location, selected shipping method, carrier, and the products ordered. Any delivery dates shown at checkout are estimates and are not guaranteed.

Delays may occasionally occur due to holidays, weather, carrier disruptions, high order volume, or other circumstances outside of ZAQVE’s control.

Tracking Information
Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier’s tracking system to update after a shipping label is created.

Multiple Shipments
If your order contains multiple products, items may be fulfilled from different locations and may arrive in separate packages.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, please contact us as soon as possible. Once an order has entered fulfillment or shipped, we may not be able to change or redirect the delivery address.

Delayed or Lost Packages
If your package appears to be significantly delayed or lost in transit, please contact us with your order number so we can help review the shipment information.

If tracking shows your package as delivered but you cannot locate it, please first check the delivery area, with household members or neighbors, and with the carrier.

International Orders
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country. These charges are not included in the product or shipping price unless specifically stated at checkout.

Questions
For shipping questions, please contact ZAQVE through our Contact page and include your order number whenever possible.